MOTABILITY customers in Hanwell and the surrounding area can be sure of receiving award-winning customer service when they visit the Motability team at the local West Way Nissan dealership, after the dealership won a regional award for its hard work with the Motability Car Scheme.
The accolade is part of a programme of awards, launched in 2016 by Motability Operations, to recognise and reward outstanding customer service provided by local Motability dealerships.
The Dealer Awards programme is designed to reward best practice and ensure all Motability customers receive exemplary customer service across the Motability Scheme’s national dealer network. The Awards are judged on how a dealer delivers the Scheme to customers, which is assessed by customer feedback and reviews of their performance. All winners of the quarterly awards are automatically entered into the national annual awards which are announced at the beginning of the following year.
Peter Wilson, General Manager, Dealer Relations at Motability Operations, explains: “The focus of these awards is to thank our dealer partners for providing a consistently positive customer service experience, after all, they are often the first point of contact for our customers. It’s important for us to recognise our dealer partners who go above and beyond when representing the Motability Scheme and highlight those who are setting a great example of how to do it well, like West Way Hanwell. Many congratulations to them on their award.”
Celebrating the latest Motability Dealer Award win, Tony Groves, West Way Hanwell’s Sales Manager, said: “All of us at West Way are incredibly proud to win this Motability Dealer Award and are pleased to be recognised for our dedication to working in partnership with the Scheme, which is renowned for its high standards. We look forward to continuing our award-winning approach to business and customer service and to welcoming many more Motability customers through our doors for years to come.”