For the second year running, the team came third in the Europe-wide Back Office Trophy.
Their prize was a weekend trip to Istanbul, the economic, cultural and historical heart of Turkey.
The Back Office Trophy is run annually by Nissan Europe and includes the seven European regional business units. The GB team’s success saw them placed behind the customer services teams from Italy in top spot, and Eastern Europe, who were runners-up.
The trophy is awarded after figures from the whole year are collated and put into a league table. Customers who come into contact with the respective customer service teams are invited to provide feedback on their experience which is all fed into the process.
The six lucky Istanbul visitors from the Nissan GB were James Deacon, Helen Marshall, Angie Matthews, Maria White, Nathan Higgins and Deborah Palmer.
And after two successes in a row, the team will be hoping for a hat-trick next year. So did the team have a good weekend in Istanbaul? It certainly seems so – ‘We had a lovely weekend, it was really good,’ Angie told Nissan Insider.