THE NISSAN divisional director for one of the UK’s largest motor retailers has been recognised for his outstanding performance.
Steve Gould, the Nissan divisional director for Vertu Motors Plc, was named ‘Company Person of the Year’ at the Group’s annual management awards held at the Eslington Villa hotel in Gateshead.
The presentation was made at the group’s annual awards dinner, hosted by CEO Robert Forrester.
Steve was recognised for leading a year-on-year improvement at Bristol Street Motors Nissan since joining in 2012. Four years on, he now leads a division that boasts the best used car performance of any manufacturer across the Group.
Under Steve’s leadership there has been a dramatic increase in customer satisfaction across both the sales and service departments. This has coincided with a marked improvement in colleague satisfaction scores, particularly in Aftersales.
Robert Forrester, chief executive of Vertu Motors Plc said: “Steve leads by example and the outstanding results he has overseen are in no small part due to his massive level of personal commitment. His delivery of outstanding customer experience in his division is exemplary.”
Collecting his award, Steve said: “I’m ecstatic to be named Company Person of the Year, especially as we have so many amazing and hardworking colleagues across the Group. I want to continue to put a strong focus on developing dealership teams with a passion for customer service and lead a division that is a great place to work for colleagues.”
