THREE Nissan dealerships have been named as some of the best in the UK for the outstanding customer care they provide to disabled drivers.
Newtown Motors, of Cwmbran, Wellington Motors, near Taunton, and Crosby Park Nissan in Liverpool have all won regional awards for their work with the Motability Car Scheme for the third quarter of 2017. The accolade is part of a programme of awards, launched last year by Motability Operations, to recognise and reward outstanding customer service provided by local Motability dealerships.
For Newtown Motors, it’s the seventh time in three years they’ve won the accolade, while for Crosby Park it was their second award of 2017, having earned an award in the second quarter as well.
Designed to ensure best practice for all Motability customers, the awards are judged on how a dealer delivers the scheme to customers, via customer feedback and reviews of their performance.
All three winners of the quarterly awards have been automatically entered into the national, annual awards which will be announced soon.
Peter Wilson, General Manager of Dealer Relations at Motability Operations, said: “The focus of these awards is to thank our dealer partners for providing a consistently positive customer service experience; after all, they are often the first point of contact for our customers. It’s important for us to recognise our dealer partners who go above and beyond when representing the Motability Scheme and highlight those who are setting a great example of how to do it well, like Newtown Motors, Wellington Motors and Crosby Park. Many congratulations to them on their awards.”
Neil Williams, Sales Manager at Newtown Motors, said: “All of us at Newtown Motors are incredibly proud to win this Motability Dealer Award again. We look forward to continuing our award-winning approach to business and customer service and to welcoming many more Motability customers through our doors in 2018.”
