Nissan has revealed the names of its Dealer and Dealership Ambassadors for Q3 of the current financial year. The incentive scheme places the focus squarely on the delivery of first-class customer service.
All six winners were lauded for going above and beyond the call of duty to care for their customers and should be very proud of their achievements.
Dealership Ambassadors of the Quarter
Smiths Nissan, Peterborough
Our first Dealership Ambassador for Q3 is Smiths Nissan, Peterborough, where all-round excellence is the name of the game. The site consistently maintains a high standard of presentation, with professional and considerate staff making sure every customer receives a warm welcome. The aftersales department always delivers a high standard of performance, and minimal staff turnover demonstrates that it’s an excellent place to work. 
The dealership’s Customer Quality performance is consistently satisfactory, and the team actively participate in all aftersales programmes.
Colleague communication is always positive, and the site is ranked 45 in the Aftersales Balanced Scorecard, indicating a strong retail mix for future retention.
Furthermore, the team at the site actively seek improvement, evident in the engagement and drive displayed at all levels.
Glyn Hopkin Ltd, Waltham Abbey
Glyn Hopkin (Waltham Abbey) were nominated after recording an impressively consistent performance across all key metrics with the team united in providing a high level of service to their customers.
They have also been consistently the highest scorer within their own dealer group. Well done everyone!
Cars2 Wakefield
The team at Cars2 Wakefield have made fantastic progress in their QVOC performance over the last quarter. They have worked hard on QVOC-S improvement and have been heavily focused on delivering a great experience for every customer. A dedicated handover specialist is now in place alongside a consistent customer follow-up process, resulting in an excellent level of performance.
Dealership Ambassadors of the Quarter
Lisa Connolly, Glyn Hopkin, Ipswich
Lisa Connolly, Customer Quality Manager at Glyn Hopkin, Ipswich, has been decribed as the ‘can-do hero’ of the dealership. She always goes above and beyond the call of duty and is keen to help customers have a positive and memorable experience when visiting or interacting with the business.
One recent piece of feedback from a customer read as follows: ‘‘I can’t fault the Norwich Road branch at all. The service provided is truly professional – this is how it should be at a main dealer.’’
Other customers have described Lisa as ‘‘a credit to the dealership’’ and a recent Google review described her as ‘‘a bubbly fountain of knowledge’’.
The reviewer mentioned that they had signed up to a monthly service plan and added: ‘‘If we could buy our next car from Lisa and she was the face of servicing, I’m in – but that’s way too much for one wonder woman!’’
Ariya Whitson, Wessex Garages, Bristol
Ariya Whitson, a Motability specialist at Wessex Garages, Bristol, has demonstrated repeatedly that she is great at looking after her customers and goes beyond the call of duty every time.
One satisfied Motability customer reported that Ariya took the trouble to take them out for an evening test-drive in a Qashqai, adding: ‘‘She was friendly, knowledgeable and helpful and the process was easy and smooth.’’
The customer chose a different model in the end, but said: ‘‘Everything was sorted. The handover of our old car and the collection of the new one was swift and painless. Ariya has contacted me a couple of times since then, to see how everything is going, so the aftersales service is also great!’’ Well done, Ariya!
Joseph Davies, Wessex Garages Cardiff
Our final Dealer Ambassador for Q3 is Joseph Davies of Wessex Garages, Cardiff. We were told: ‘‘Since joining our team last April, Joseph has showcased an exceptional passion for Nissan’s products and innovative technologies, making him a natural choice to become a Nissan Ambassador.
‘‘Joseph consistently brings the cutting-edge technology and driving capabilities of Nissan vehicles to life for our customers. Whether he is demonstrating ProPILOT, discussing the unique features of e-POWER, or explaining the benefits of NissanConnect, he goes above and beyond to ensure our customers have a comprehensive understanding and appreciation of our products.’’
Joseph also takes the Nissan brand out into the local community, organising a product morning at a local hospice and a demonstration of Nissan technology at a nearby science museum.
We were told: ‘‘Joseph has wholeheartedly embraced the Ambassador role, becoming a true advocate for the Nissan brand. His exceptional dedication to our customers, coupled with his initiatives to engage with the community, exemplify why he deserves recognition.’’
Open to everyone
The Dealer Ambassador Awards are open to everyone employed in Nissan’s UK retail network and recognise the lengths staff members go to in order to make the lives of their colleagues and customers that little bit easier.
As well as receiving official recognition, each winner will be awarded N-GAGE points. The Awards continue throughout 2024 with a revised points allocation. Please visit the N-GAGE portal for more information.
We will continue rewarding team members every quarter, so please submit your forthcoming Dealer Ambassador of the Quarter nominations via N-GAGE as soon as possible.