The aftersales manager at a Nissan dealership in Lincolnshire has been named the best in the manufacturer’s UK dealer network.
Amy Warren, who works at Trenton Nissan Grimsby, picked up the accolade at Nissan’s recent National Dealer Conference.
And Amy’s success wasn’t the only cause of celebration for the Trenton Nissan Grimsby team! They were delighted to pick up trophies for being the top-performing Nissan aftersales operation in their region for two quarters running, and another one for successfully selling accessories and other useful motoring extras to the public.
Over the moon
The conference saw representatives of the Nissan dealer network from all over the UK gather at the Etihad Stadium, the home of Manchester City Football Club, for a business review session and other activities.
The day culminated in a black-tie evening event, which included the all-important Dealer Awards.
Not surprisingly, the Trenton Nissan Grimsby team were over the moon with their successes.
Describing her reaction to being named Nissan Aftersales Manager of the Year for the whole of the UK, Amy said: ‘‘I was shocked! It was the first award of the night and I couldn’t quite believe it. I think the directors of the business might have had an idea beforehand, but I certainly didn’t!’’
As a woman in the traditionally male-dominated automotive industry, Amy is especially pleased with her success. With a determination to succeed, she has a talented and hard-working team of 18 people around her who always go the extra mile for customers.
‘‘The members of my team depend on me, and I wouldn’t have won my award without them,’’ she said. ‘‘They know my door is always open if they need any help or support. We’re there for each other.
‘‘I love my job. You’ve always got a new challenge and no two days are the same.’’
Impressive results
Amy, aged 35 and a mum of two teenage children, lives in Utterby, close to Grimsby. After having worked as a nurse for five years, she had a brief spell in car sales before taking on her current role in 2017.
Her department, which focuses on servicing, repairs and MOT work and providing ongoing customer care to Nissan owners, was judged on turnover, parts sales and customer satisfaction. The impressive results in each area accounted for Trenton’s successes at the Manchester awards ceremony.
Ross Tymon, Aftersales Performance Manager at Nissan GB, said: ‘‘Many congratulations to Amy and her team on their well-deserved awards.
‘‘The aftersales departments in our dealerships don’t always get the recognition they deserve. They do incredibly valuable work keeping customers happy once they have bought a car from us and we couldn’t operate without them. Well done again and thank you!’’