The Dealer Ambassadors for October have been announced, with service departments being gaining great recognition for their efforts this month.
The monthly award, which is open to all staff in the Nissan retail network, recognises outstanding commitment to customers and colleagues. It is designed to celebrate best practice and examples of exceptional customer service.
In October, Service Manager Peter Spicer of Yeomans Nissan Bognor Regis, Service Advisor Chris Matchett at Hurst Nissan County Down, and the Master Technician Scott Harman at Ancaster Nissan South Croydon, all won praise from NMGB directors and 350 N-GAGE points each.
Peter Spicer has made a huge difference at Yeomans Bognor Regis according to his colleagues, with one nominator reporting that when it comes to customer issues he would often have already resolved a problem before it reached customer services.
Another nominator explained: “I had a case where the customer broke down while they were on holiday so their vehicle was towed to his dealership. This was the fifth time the vehicle had broken down due to the same issue and her local dealership wasn’t able to get to the bottom of the issue.
“Peter managed to fix the car for the customer before their holiday ended and also fixed the fault for good. He managed to resolve the customer’s complaint and also gained a new customer as this customer decided to bring their business to Bognor despite having to travel one hour to get there.”
Service Advisor Chris has turned around the customer satisfaction scores at Hurst Nissan County Down, taking them from the bottom of the league tables to the top 25. According to the nominator, he goes ‘the extra mile with each and every customer’ and ‘is a great asset to the brand and the dealership’.
Meanwhile, Scott Harmann has been going above and beyond to ensure customers get the best service despite ‘unprecedented staff shortages’. As explained in his nomination, he has been coming into work as early as 5.30am at times to ensure ‘customer care is completed on time, first time’.
It added: “Scott has stepped up and ensured that no car is left unfinished. He has proved to be a great asset to the dealership.”