A TRIO of Nissan dealer employees ended 2018 on a high with the announcement that they were each named a ‘‘Nissan Ambassador Of The Month’ for December.
The monthly award, which is open to all staff in the Nissan retail network, recognises an individual’s outstanding commitment to customers and colleagues. Once again the standard of nominations was incredibly high, but Sales and Aftersales Directors at Nissan Motor GB gave the coveted awards to Dan Cook of F J Chalke Wincanton, Jonny Dove of West Way Rochdale and Tony Valentine of Glyn Hopkin Romford.
The three winners enjoy 350 N-GAGE points each and the knowledge that they are the best of the best in the Nissan dealer network.
Senior Sales Executive Dan Cook was nominated by F J Chalke Wincanton’s Dealer Principal, Martin Berkley. On putting Dan forward for the award, Martin said: Dan has worked for us for 21 years and I cannot think of anyone who deserves to win the Dealer Ambassador award for customer satisfaction more. He sells over 300 units every year and 100 per cent of his customers say they would recommend him to family and friends. Although very busy he makes every customer feel that he has all the time in the world for them. Customers feel that Dan is a friend, there to help and advise and trust his experience.”
West Way Rochdale’s Service Manager, Anita Parker-Moore, was equally complementary of Service Advisor, Jonny. Anita commented on Jonny’s nomination: “Jonny always goes above and beyond for our customers no matter how difficult the situation maybe. He delivers a service with total empathy, consideration and professionalism and he’s been with us for 14 years. He makes every customer feel important and wanted, which is why they always return to us. He is an asset to my team and the company and deserves the recognition for all he does.”
Sales Consultant Tony Valentine was put forward by Dean Quy, Glyn Hopkin’s Head of Training and Development, after excellent feedback from a customer who had bought from Tony his first ever new car as a gift for his wife of 38 years. Dean added: “I was not surprised at the customer’s feedback. I have worked with Tony for many years now andI couldn’t count the number of emails and letters I have seen over the years from customers expressing their true delight in the way they have been treated. No matter what the customer type, private, business or Motability, Tony can adapt to them all.I will be using Tony’s latest customer feedback in my next training session with the new recruits.”
The Nissan Ambassador Of The Month awards will continue throughout 2019 and senior staff are invited to nominate exemplary team members over the coming months. The initiative is seeing more and more people achieve the recognition they deserve, and toenter the January awards, nominate through N-GAGE by 7th February.
