THREE dealer employees kicked off the new year in style with the news that they were each named a ‘‘Brand Ambassador Of The Month’ for January.
The monthly award, which is open to all staff in the Nissan retail network, recognises an individual’s outstanding commitment to customers and colleagues. It is designed to celebrate best practice and exceptional individual performance, and in January saw Mike Kelly of Wessex Garages Bristol and Michael Hunter and Kelsey Hek from Norton Way Letchworth winning praise from NMGB directors and 350 N-GAGE points each.
Customer Quality Manager Mike Kelly was nominated by Wessex Garages Dealer Principal, Brian Edwards. Brian said: “ A customer came in with no booking due to a web booking error, so Mike made a booking for the same day and made sure they didn’t have a wasted visit and managed to fit this into a busy workshop while taking and collecting them from the mall. He also then proceeded to wash their car personally as the valeter was on lunch. This led to a 5-star Google Review and happy customers who said they have never received customer service like this and we have guaranteed their future business.”
The Dealer Principal at Norton Way, Christine Mansfield, put forward two star employees for their handling of a situation. Service Manager Michael Hunter and Service Advisor Kelsey Hek gave up their days off to assist a customer who had car trouble whilst on holiday.
“I am nominating Michael and Kelsey together for absolute dedication to Customer Service and for a particular act of dedication to the cause that went well beyond the normal realms of commitment,” said Christine. “Michael and Kelsey for drove 120 miles to St Leonards on their day off to pick up a customer’s car that had broken down whilst they were on holiday. They drove back, arranged for repair and delivered the vehicle back to the customers’ house. The customers were delighted.”
The Brand Ambassador of The Month awards will continue throughout 2019 and senior staff are invited to nominate their best team members over the coming months.
To enter the February awards, nominate through N-GAGE by 7 March.