Nissan has revealed the names of its Dealer and Dealership Ambassadors for the second quarter of the 2025 fiscal year.
The incentive scheme places the focus squarely on the delivery of first-class customer service. Once again, all six winners were praised for going above and beyond the call of duty to care for their customers and should be hugely proud of their achievements.
Dealer Ambassadors
Phoebe Langridge, Service Advisor, Toomey Nissan Basildon
Our first individual winner for Quarter Two is Phoebe Langridge, a Service Advisor at Toomey Nissan Basildon. Phoebe consistently delivers excellent levels of service and really cares for the dealership’s customers, dealing with them in a polite and friendly manner.
One customer she helped recently was embarking on some ambitious car maintenance work and Phoebe was able to assist every step of the way, ‘‘acting with great professionalism throughout’’.
The customer said: ‘‘She took the time to explain the process clearly, ensuring I understood each step. Her knowledge, clear communication and courteous approach made the experience smooth and stress-free. Please pass on my appreciation to Phoebe and the team for their outstanding customer care.’’
Nathan Finan, Sales Consultant, Glyn Hopkin Nissan Chelmsford
Nathan Finan has had an excellent quarter at Glyn Hopkin Nissan Chelmsford and has been more than happy to spread his positive reviews and feedback on social media. The dealership has improved its Google score massively thanks to his efforts.
One customer said: ‘‘We recently purchased a Nissan and had the absolute pleasure of dealing with Nathan. From start to finish, his customer service was outstanding. He was incredibly responsive to all our questions and concerns, always taking the time to explain everything clearly and patiently.
‘‘Nathan never made us feel rushed or pressured. He gave us the space and time we needed to think things through, which made us feel comfortable and confident in our decision. It’s rare to find someone who balances professionalism with genuine care so well. Thanks to Nathan, buying our car was a smooth and positive experience. We’re happy with our purchase and can’t recommend him highly enough.’’
Lara West, Vertu Nissan Darlington
Lara West won praise for the passionate and proactive attitude she displays at Vertu Nissan Darlington. In particular, she is known for checking cars thoroughly prior to handover to make sure they are in pristine condition. She also makes completing paperwork as simple as possible, and keeps customers regularly updated.
Chris Horner, New Car Sales Manager at the dealership, said: ‘‘Customers love how proactive Lara is in her approach to providing a fantastic experience. She has delivered five-star customer experiences for as long as I can remember and we hope she will stay with Nissan and progress her career with Vertu.’’
One happy car buyer said: ‘‘Lara was exemplary in all areas of the purchase – extremely knowledgeable, courteous and welcoming. I have nothing but the highest praise for her.’’
Dealership Ambassadors
Barnard & Brough, Haywards Heath
Consistency is the watchword for the team at Barnard & Brough. Although a dealership with a relatively small footprint, the business attracts customers from a very wide area because of the team’s excellent levels of service and the connections they make with their clients.
We were told: ‘‘The dealership has a great team and wonderful management who are passionate about achieving success in everything they do. They are consistently in the top three for QVOC. With dozens of five-star reviews to their name, a word that often features in customer feedback is ‘friendly’.
‘‘Barnard & Brough show that the traditional Nissan approach of ‘customer first’ continues to shine through, whether it’s online, by phone, or in person. A dealership and team we can be immensely proud to have as a dealer partner.’’
Howards Nissan, Weston-super-Mare
The team at Howards Nissan in Weston-super-Mare have a current and historic trend of delivering very high levels of customer satisfaction and again show great consistency in performance.
The vast majority of completed customer survey forms refer specifically to the way the client has been made to feel throughout their experience – in a positive way of course! Every member of the team at this dealership has a very customer-centric viewpoint in everything they do. Well done to all concerned.
Vertu Nissan Derby
The team at Vertu Nissan Derby have maintained a perfect score of five throughout the whole quarter on top of consistently having one of the highest response rates in the zone, finishing at 55.9 per cent for the quarter.
Alongside these strong scores, they always deliver a fantastic customer experience.
This is evidenced by the volume of perfect scores, and also the verbatims in which there are some great reads around the high quality of service the sales team provide.
One customer said that buying a car at Vertu Nissan Derby was the best such experience they had ever had, commenting: ‘‘All the staff were extremely pleasant, helpful and knowledgeable.
‘‘From start to finish, everything went smoothly and efficiently. We went in on a Saturday to have a look at a car, and on the following Monday we picked it up – amazing service!”
Official recognition
The Dealer Ambassador Awards are open to everyone employed in Nissan’s UK retail network and recognise the lengths staff members go to in order to make the lives of their colleagues and customers that little bit easier.
As well as receiving official recognition, each winner will be awarded N-GAGE points.
N-GAGE is the Nissan Reward and Recognition programme for all Nissan dealership staff.
There are various incentives running at any one time which can enable you to earn N-GAGE points which can be spent on a range of fantastic rewards within the N-GAGE Online Store. In addition to this, N-GAGE is one of the primary gateways between Nissan GB and the Dealer Network and is designed to keep you informed in key areas of our business.