A NORFOLK Nissan dealership can now boast two new leaders amongst its ranks.
Two senior managers at Crayford and Abbs in Gypsies Lane, Holt, have successfully completed a leadership and management course – which is already paying dividends, according to their boss.
Since the beginning of the year, Sales Manager Rupert Fox and After Sales Manager Mark Wright have worked with Simon Arthur, of Callander Associates, on a training programme.
This provides practical skills and tools that can be used with customers, staff and colleagues.
Kevin Abbs, Director at Crayford and Abbs, said he has seen immediate results.
“The confidence this course has given both Rupert and Mark has been immeasurable and is reflected by the overall team morale and the progress, we as a business, have made this year,” he said.
“We have been so pleased with the training we have received from Callander Associates we are rolling out a programme for the rest of the team to ensure we continue to invest in the future of both our team and as a business.”
Simon Arthur, of Norfolk-based Callander Associates, added: “Mark and Rupert were able to combine their specialist knowledge with a variety of management tools and feedback and have taken their day to day work to another level.
“Their aim, and mine, is to make customers very happy. Happy customers come back – and they tell others.”
For more information on Callander Associates they can be contacted on 01263 514642 or [email protected]