In 2010, the company was languishing at number 25 in the ratings. Last year there was an impressive jump of 19 places to sixth spot – and this year a podium place was missed by the slimmest of margins.
The company received an overall rating of 87.34 per cent and the quote from a satisfied customer included in the Auto Express piece read: ‘I always get a courtesy car, my car is always cleaned and prices are given in advance.’
The company came second in the ‘value for money’ category and was placed ninth in the following categories: helpfulness and attitude; standard of workmanship; the level of technical knowledge of the staff; and progress and cost of work.
The dealership results follow on from other Driver Power categories published this year.
In other areas of the survey, Nissan came fourth in the manufacturers category with a rating of 86 per cent. The Juke took the crown in the supermini class and the Qashqai came second in the best compact family car class.
The Juke’s success was two-fold, as it also topped the technology category. And another triumph was the fact that the X-Trail was voted top SUV.